Manager, Enterprise Client Success (B2B SaaS)

Location: Remote-first working environment

Base salary: $120,000–$140,000 per year; variable compensation: $40,000–$50,000 per year

Company

hirify.global provides an AI-powered Fixed Ops Data Intelligence Platform, methodology, and coaching to help automotive dealerships improve revenue growth, margins, and customer retention.

What you will do

• Own Gross Revenue Retention and Net Revenue Retention across the enterprise customer portfolio.
• Develop strategies for customer retention, product adoption, value realization, renewals, and account expansion.
• Build account health indicators, success plans, dashboards, reporting, and disciplined retention forecasts.
• Lead complex enterprise relationships, executive engagement, customer escalations, renewal discussions, and expansion conversations.
• Lead, coach, and develop the Enterprise Client Success team while establishing performance standards and accountability.
• Partner with Sales, Product, Marketing, Finance, Operations, and GTM Enablement to improve customer outcomes and scalable processes.

Requirements

• 8+ years of experience in Customer Success, enterprise account management, strategic accounts, or a related customer-facing function, ideally in a high-growth B2B SaaS environment.
• Experience managing large, complex enterprise customers with significant ARR and multiple stakeholders.
• 3+ years of direct experience leading and developing customer-facing teams.
• Demonstrated success with retention, renewals, expansion, customer health, GRR, and NRR metrics.
• Experience building account health frameworks, executive dashboards, retention forecasts, and customer success KPIs.
• Hands-on experience with Salesforce, Gainsight, ChurnZero, or similar CRM and Customer Success platforms, plus strong executive communication and cross-functional partnership skills.

Nice to have

• Experience in automotive retail, dealership operations, or Fixed Operations.
• Experience with business intelligence, advanced analytics, or product utilization platforms.
• Experience with AI-driven customer success tools, predictive health scoring, or customer intelligence platforms.

Culture & Benefits

• Remote-first environment based on autonomy, accountability, collaboration, urgency, results, ownership, and continuous improvement.
• Health, dental, and vision insurance.
• Equity participation through Dynatron’s Equity Incentive Plan.
• 401(k) with competitive company match.
• Flexible vacation policy, 11 paid holidays, and employer-paid disability and life insurance.
• Home office setup support and ongoing professional development opportunities.