Financial Service Representative (Hybrid) - Outbound Calls - Bilingual

Location: Montréal, Quebec, Canada; Agent@Home work arrangement with required attendance at the primary CIBC location within two hours upon request.

Company

CIBC is a relationship-oriented bank providing financial products and services to clients.

What you will do

• Make proactive outbound calls to clients about new and existing financial services products.
• Understand client financial needs through meaningful conversations and personalized questions.
• Recommend financial solutions that support clients’ financial goals.
• Provide timely information and resolutions to client issues.
• Collaborate with colleagues to connect clients with the right people and opportunities.
• Maintain knowledge of CIBC products and campaigns while navigating multiple applications and dual monitors.

Requirements

• Fluent French and English are required to support business operations outside Quebec.
• Legal eligibility to work in Canada is required; a valid work or study permit may be required.
• Ability to work independently in an Agent@Home environment with a secure, private workspace.
• Reliable wired internet with at least 15 Mbps download and 10 Mbps upload speeds; satellite internet is not permitted.
• Flexibility to work Monday to Friday from 9:00 AM to 8:00 PM and Saturday from 10:00 AM to 6:00 PM.
• Strong client service, communication, computer, and collaborative working skills.

Culture & Benefits

• Client-focused environment centered on trust, teamwork, accountability, and inclusion.
• Competitive compensation and banking benefits.
• Wellbeing support and employee and family assistance programs.
• Points-based employee recognition program and additional employee offers.
• Accessible candidate experience and accommodation support.

Hiring process

• Recruitment may include an attribute-based assessment and skills tests, including French proficiency or simulations.
• Artificial intelligence tools may be used during recruitment.