Director, External Communications (Fintech)

Location: On-site in Grand Rapids, Michigan, United States

Company

A global fintech company providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage, and related business solutions across more than 20 countries.

What you will do

• Develop and execute integrated corporate communications strategies that strengthen reputation and support business objectives.
• Partner with senior leaders to create speeches, presentations, talking points, executive briefings, and thought leadership content.
• Build media relationships, identify earned media opportunities, and prepare press releases, statements, and briefing materials.
• Support crisis and issues management communications, reputation monitoring, and competitive trend analysis.
• Oversee enterprise social media and digital communications strategies, including executive thought leadership and performance optimization.
• Lead content development and manage communications team members, agencies, vendors, and cross-functional stakeholders.

Requirements

• 10+ years of progressive experience in corporate communications, public relations, executive communications, or a related discipline.
• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Proven experience developing corporate communications strategies and generating earned media coverage.
• Exceptional writing, editing, presentation, storytelling, and stakeholder-influencing skills.
• Experience with executive communications, thought leadership, reputation management, crisis communications, and social media programs.
• Comfort with an on-site presence in Grand Rapids to support collaboration, team leadership, and cross-functional partnership.

Culture & Benefits

• Collaborative environment focused on leadership, accountability, and continuous improvement.
• Medical, dental, vision, life, disability, fertility, and wellness benefits.
• Paid time off, holidays, sick time, parental leave, and Employee Assistance Program support.
• 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Family-care benefits, legal plan options, pet insurance, and a complimentary Calm subscription.