Customer Service Representative (Semiconductors)

Location: Chengdu, China

Company

hirify.global develops integrated power semiconductors and systems power delivery architectures, with a focus on technical innovation and sustainability.

What you will do

• Act as a liaison between field sales offices, headquarters, sales, engineering, production planning, logistics, warehouse, and finance.
• Handle customer inquiries, quotations, lead times, sample information, order changes, and delivery status.
• Process customer orders, confirm stock and product allocation, re-promise orders, and coordinate delivery schedules.
• Maintain the Adexa forecast system and vTiger customer relationship management system.
• Collect and resolve customer feedback and complaints through corrective actions and cross-functional coordination.
• Prepare forecasts, sales reports, sell-through reports, and inventory reports while coordinating product availability with production control.

Requirements

• Experience with MRP or ERP systems.
• Fluent English speaking, writing, reading, and listening skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong customer service, negotiation, problem-solving, organizational, and multitasking skills.
• Customer-oriented, self-motivated, responsible, flexible, and calm under pressure.
• Ability to collaborate effectively with sales, engineering, production, logistics, warehouse, and finance functions.

Culture & Benefits

• Work in a semiconductor company focused on leading-edge products and innovation.
• Collaborative environment spanning sales, marketing, engineering, production, logistics, and finance.
• Company culture emphasizes creativity, sustainability, and diversity.
• Equal opportunity employment is provided to qualified applicants and employees.