Customer Service Coordinator

Location: Dublin, Ireland; on-site five days per week

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Handle a high volume of incoming customer calls and provide proactive support.
• Schedule technician workloads covering planned preventative maintenance, breakdowns, warranty work, rentals, and commissioning.
• Act as a trusted customer contact and coordinate updates between customers, technicians, supervisors, Service, Sales, and Operations.
• Support service technicians and maintain appropriate regional service desk coverage during peak periods.
• Process invoices and purchase orders within agreed approval and authority limits.
• Generate reports on completed and invoiced work orders and contribute to continuous process improvement.

Requirements

• Experience in customer care or service support and a strong understanding of customer service principles.
• Excellent interpersonal, communication, analytical, and problem-solving skills.
• Knowledge of invoice and purchase order processing within authority limits.
• Proficiency with customer service software and Microsoft Office Suite.
• Ability to work with minimal supervision and motivate technicians to deliver strong customer experiences.
• Right to work in Ireland is required.

Nice to have

• Knowledge of the manufacturing industry.
• Experience with Inspire systems; training is available.

Culture & Benefits

• Competitive salary and benefits package.
• Pension, healthcare, life insurance, and wellbeing platforms.
• Fast-paced working environment with an active workplace community.
• Structured induction plan with continued learning and development.
• Opportunity to contribute directly to the business and its sustainability mission.