Product Support Specialist-Ireland (Cybersecurity)

Location: Remote in Ireland

Salary: €32,000–€42,000 base per year, plus bonus and equity

Company

hirify.global provides managed, enterprise-grade cybersecurity products through a SaaS platform and an integrated Security Operations Center.

What you will do

• Provide initial partner support and communicate effective resolutions to customers.
• Guide customers through troubleshooting and problem-solving processes.
• Assess customer issues, escalate incidents appropriately, and follow problems through to resolution.
• Recommend improvements to internal and customer-facing documentation.
• Build expertise in hirify.global products, internal procedures, and customer environments.

Requirements

• Customer-centric approach with strong collaboration and teamwork skills.
• Disciplined, systematic problem-solving abilities and the capacity to adapt in a hypergrowth environment.
• Practical experience supporting Microsoft Windows, including services, the registry, and common system and application issues.
• Practical experience with macOS, including directory structures, services, and common system and application issues.
• Experience configuring antivirus products and troubleshooting interactions with specialty software.
• Familiarity with GPO, RMM, and SCCM system configuration and management tools.

Nice to have

• Knowledge of Terminal and Bash.
• Experience with ProcMon and Process Explorer.
• Experience scripting GPO, RMM, or SCCM tools.

Culture & Benefits

• 100% remote work environment.
• New starter home-office setup reimbursement of £398.
• Generous personal leave and a monthly digital reimbursement of £92.
• Travel to the United States once or twice a year for company events.
• Pension and access to BetterUp coaching and professional development.
• Regular coaching, mentoring, and training opportunities.