Customer Success Manager (Mobile Access)

Location: Galway, Ireland. Applicants must be legally authorized to reside and work in Ireland; international relocation and remote work outside Ireland are not considered.

Company

hirify.global is a high-tech software and hardware company providing trusted identity, physical access control, mobile credential, biometric, and security solutions worldwide.

What you will do

• Lead end-to-end onboarding for new Mobile Access users and develop tailored adoption resources.
• Enable channel partners through product training, webinars, and best-practice guidance.
• Monitor activation, engagement, satisfaction, adoption, churn, and renewal KPIs.
• Implement strategies to increase activation, improve retention, and identify upsell or cross-sell opportunities with commercial teams.
• Gather end-user feedback and business intelligence, acting as a liaison between customers, partners, product, development, sales, and service teams.

Requirements

• 10+ years of direct customer engagement experience in a non-sales support function.
• Strong written, verbal, analytical, interpersonal, collaboration, and relationship-building skills.
• Ability to handle complex customer requests, work independently, exercise judgment, and drive change.
• Strong knowledge of the hirify.global Mobile ID portfolio and related internal processes.
• Full fluency in English, spoken and written.
• Proficiency with Microsoft Office applications and Salesforce CRM.

Nice to have

• Additional European language skills.

Culture & Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave supporting work-life balance.
• Inclusive and welcoming culture within a global organization.
• Career development opportunities, training, and professional resources.
• Flexible work arrangements, job sharing, and part-time options may be considered.