Customer Service Executive, Fluent Spanish AND Portuguese, Tuesday-Saturday from 14:30 - 23:00

Location: Dublin, Ireland (HQ). Onsite role with a Tuesday-Saturday shift from 14:30 to 23:00.

Company

hirify.global develops cloud-based employee recognition and engagement applications used by global brands across 180 countries.

What you will do

• Act as the first point of contact and the voice of hirify.global for customers.
• Resolve day-to-day requests, including password issues, as well as complex problems such as supply chain malfunctions.
• Support customers by phone and email while prioritising positive customer experiences.
• Own and document customer issues, resolutions, and opportunities for improvement.
• Contribute to process improvements across customer support operations.

Requirements

• Full fluency in English, Spanish, and Portuguese is required.
• Strong focus on customer experience and timely issue resolution.
• Ability to build customer relationships and resolve disputes across geographies and cultures.
• Accurate and effective use of technology systems, customer records, and automated workflows.
• Availability for the Tuesday-Saturday, 14:30-23:00 shift in Dublin.

Culture & Benefits

• 25 days of annual leave, increasing with years of service.
• VHI health care and dental cover for employees and dependants.
• Pension after the probation period, income protection, and life assurance.
• Tuition reimbursement and access to hirify.global University.
• Employee recognition programmes, discounted gift certificates, and TaxSaver travel cards or free car parking subject to availability.
• Breakfast and lunch options, refreshments, catered events, and wellness activities.