Customer Service Executive (Spanish & Portuguese)

Location: Hybrid role based in Dublin, Ireland; Sunday to Thursday, 14:30–23:00.

Company

hirify.global develops cloud-based workplace applications that help global brands connect company culture with shared purpose, recognition, and employee engagement.

What you will do

• Act as the first point of contact and the voice of hirify.global for customer enquiries.
• Resolve day-to-day issues such as password requests and complex problems such as supply chain malfunctions by phone and email.
• Own, document, and track customer issues, resolutions, and improvement opportunities.
• Build positive customer relationships and resolve disputes across geographies and cultures.
• Identify and implement process improvements in customer support.

Requirements

• Full fluency in English, Spanish, and Portuguese.
• Strong focus on customer experience and timely issue resolution.
• Customer relationship-building and dispute-resolution skills.
• Ability to use technology systems accurately, update customer records, and follow automated workflows.
• Ambitious, determined, positive, helpful, and interested in career growth.

Culture & Benefits

• Diverse environment with more than 25 nationalities.
• 25 days of annual leave, increasing with years of service.
• VHI health care and dental cover for employees and dependants.
• Pension after the probation period, income protection, and life assurance.
• Tuition reimbursement and access to hirify.global University.
• Employee recognition programs, travel discounts, meals, wellness activities, and catered events.