Manager, IT Field Services

Location: Remote within the United States; willingness to travel up to 25% required.

Salary: $120,000–$135,000 per year, plus an annual discretionary bonus.

Company

hirify.global is a physician-led radiology practice providing healthcare services and technology-enabled radiology care to hospitals, clinics, imaging centers, and referring physicians across the U.S.

What you will do

• Lead, mentor, and develop the IT Service Delivery team through coaching, performance management, and career development.
• Oversee end-user support operations, service levels, SLA compliance, and executive-level white-glove support.
• Manage IT projects, resource allocation, and operational priorities.
• Direct incident, problem, and escalation management, including root-cause analysis and long-term remediation.
• Oversee user lifecycle management, device provisioning, security updates, onboarding, offboarding, and technology compliance.
• Improve service delivery processes, documentation, knowledge sharing, and collaboration with vendors and cross-functional teams.

Requirements

• 15 years of Information Technology experience, including at least 5 years in management or supervision.
• Strong people management, customer service, communication, and problem-solving skills.
• Experience supporting executive-level stakeholders and managing multiple priorities in a fast-paced remote environment.
• Technical knowledge of ServiceNow, Windows, macOS, remote support tools, and IT service management or ticketing platforms.
• Experience with endpoint management, software deployments, system updates, and IT project rollouts.
• Must be able to work remotely in the U.S. and travel up to 25%.

Nice to have

• Healthcare IT experience.
• Knowledge of radiology workflows, PACS, and RIS.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire.
• Health and wellness coverage options, 401(k) benefits, family planning support, and telehealth.
• Generous paid time off and paid holidays.
• Compensation reviews and career growth opportunities.