Senior Manager, Service Desk (Cybersecurity)

Location: Herndon, Virginia, USA; hybrid with on-site work three days per week. Candidates should live within approximately 50 miles of the office.

Salary: $163,900–$198,300 USD base salary per year, plus bonus plans and benefits.

Company

hirify.global delivers trusted connectivity and high-assurance cybersecurity solutions for mission-critical environments, protecting sensitive data and enabling secure collaboration.

What you will do

• Develop and execute the enterprise IT Service Desk strategy and mature ITSM practices.
• Lead incident, request, major incident, problem, knowledge, and service level management.
• Coordinate critical outages, executive communications, post-incident reviews, and root-cause analysis.
• Oversee endpoint lifecycle operations, including provisioning, deployment, replacement, retirement, and remote support.
• Partner with Infrastructure and Security teams on Intune, Autopilot, endpoint security, and software deployment.
• Build dashboards, manage vendors and budgets, and use automation and AI-enabled capabilities to improve service delivery.

Requirements

• Experience managing IT Service Desk operations in a complex enterprise environment.
• Strong understanding of ITIL practices and experience with major incidents, root-cause analysis, and service improvement.
• Proficiency with enterprise ITSM platforms such as Jira Service Management or ServiceNow.
• Experience supporting Microsoft enterprise technologies, endpoint management, and modern workplace platforms.
• Ability to operate in regulated, cybersecurity-focused environments involving CMMC, NIST, ITAR, and controlled unclassified information.
• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field; applicants must have the right to work in the applied location.

Nice to have

• ITIL v4 Managing Professional, Practice Manager, or equivalent certification.
• Experience supporting regulated cybersecurity-focused environments.

Culture & Benefits

• Customer-focused service culture with emphasis on measurable service quality and continual improvement.
• Flexible paid time off.
• 401(k) matching.
• Employer contributions toward healthcare coverage.
• Reasonable accommodations are available as required by law.