Audio-Visual Support Services Technician

Location: Onsite in San Francisco, CA, USA; Monday through Friday, typically 8:00 a.m. to 5:00 p.m., with schedule changes and overtime based on meeting and event needs.

Salary: $38.89–$49.67 per hour.

Company

Designs and delivers audiovisual and media technology, spaces, and experiences for corporate, entertainment, sports, retail, and government clients.

What you will do

• Provide Tier 1 and Tier 2 support, maintenance, troubleshooting, break/fix repair, and resolution for audiovisual, conferencing, display, presentation, control, and multimedia systems.
• Manage service tickets from creation through closure, documenting communications, troubleshooting steps, urgency, resolutions, and service metrics.
• Support executive and client-facing meetings through room start-up, system checks, live monitoring, troubleshooting, and temporary workarounds.
• Maintain readiness of conference rooms, training rooms, collaboration spaces, video walls, digital signage, and executive meeting environments.
• Coordinate escalations, repairs, reports, service documentation, customer updates, vendors, onsite teams, remote support, and client stakeholders.
• Perform room sweeps, equipment testing, configuration, fault diagnosis, reporting, end-user training, and continuous service improvement.

Requirements

• High school diploma required; an associate degree or equivalent related experience is preferred.
• At least one year of AV, corporate video, IT systems, or related customer service experience required; three years of enterprise-level AV support experience preferred.
• Experience supporting executive meetings, conference rooms, training rooms, divisible spaces, collaboration rooms, video walls, and digital signage.
• Experience with ticketing systems such as ConnectWise, Salesforce, ServiceNow, Remedy, Zendesk, or similar platforms.
• Strong troubleshooting skills across audiovisual, video conferencing, control, networking, lighting, cameras, presentation, and related technologies.
• Must be able to work onsite, pass a background screen and drug test, use ladders and tools, and lift and maneuver up to 75 pounds.

Nice to have

• CTS certification from AVIXA or manufacturer certifications such as QSC, Cisco, Crestron, Extron, Biamp, Shure, Sennheiser, or Microsoft.
• Experience with QSC Q-SYS, Google Meet Hardware, Google Admin Console, Logitech Rally, Crestron, Cisco, Microsoft, Shure, or Sennheiser systems.
• Experience with site surveys, rack construction, cabling, projector and mount installation, crimping, punch-down connections, and system testing.
• Familiarity with AV networking, IP settings, remote diagnosis tools, Mac and Windows, Google Workspace, Slack, Microsoft Office, ERP, CRM, and AV software.

Culture & Benefits

• Collaborative and flexible work environment focused on diversity, inclusion, innovation, and professional growth.
• Medical, dental, vision, HSA, HRA, FSA, life, disability, and employee assistance benefits.
• Three weeks of paid time off, company holidays, floating holidays, and paid maternity leave.
• 401(k) with company match, commuter benefits, and additional voluntary insurance and legal service options.
• Support for continued education and industry certification development.