Account Manager (AI SaaS)

Location: Fully remote across most of the US; occasional travel for conferences, customer meetings, onsite QBRs, and industry events, potentially up to approximately one week per quarter.

Compensation: $90,000–$135,000 OTE per year, typically structured as approximately 70% base salary and 30% variable commission.

Company

hirify.global provides an AI-powered deal engine for commercial real estate brokerages, automating workflows from first contact through commission and serving more than 50,000 brokers.

What you will do

• Own renewals, license expansion, price increases, contract execution, and revenue growth across a high-volume book of business.
• Build account plans that connect customer goals with hirify.global workflows, including organizational maps, renewal history, risk signals, expansion history, and key dates.
• Monitor account health and usage data, identify churn risks early, and drive renewal engagement at least 60 days before contract start dates.
• Maintain accurate CRM and pipeline records, including next steps, risk status, and forecast category.
• Act as the primary customer relationship owner and coordinate with Product, Support, Sales, Implementation, Finance, and Customer Success.
• Represent hirify.global at customer meetings, conferences, events, webinars, and training initiatives while developing knowledge of commercial real estate and the competitive landscape.

Requirements

• B2B SaaS account management experience focused on retention and expansion; experience requirements vary by level from Associate Account Manager to Senior Account Manager.
• Experience managing a high-volume book of business and consistently achieving revenue targets.
• Experience nurturing customer relationships and owning renewals or growth opportunities.
• Salesforce experience is required.
• For Associate-level candidates, experience in customer success, service, or sales is acceptable.
• Ability to collaborate cross-functionally, manage multiple customer priorities, and travel occasionally for customer and industry events.

Nice to have

• Experience with Planhat, ChurnZero, Gainsight, or other customer success tools.
• Commercial real estate industry experience.

Culture & Benefits

• Fully remote work culture with a monthly remote work reimbursement totaling $600 per year.
• Flexible PTO, 14 paid company holidays, paid parental leave, and give-back days.
• Medical, dental, vision, HSA, disability, life insurance, telemedicine, and a $400 annual wellness benefit.
• 401(k) with a 4% company match and immediate vesting.
• Annual in-person company kickoff and a collaborative environment focused on growth and development.