Senior HR Business Partner (Customer Experience)

Location: Southern California, USA — Remote

Salary: $140,000–$165,000 base annually for other US metro locations; $165,000–$185,000 for New York, Boston, San Francisco, and Seattle. Target annual bonus: 15% of base salary.

Company

hirify.global develops an analytics platform focused on data, automation, and AI.

What you will do

• Partner with Customer Experience leaders across Customer Success, Professional Services, Support, and Renewals to align people strategies with business priorities.
• Advise senior and executive leaders on organizational effectiveness, workforce planning, talent strategy, and leadership decisions.
• Lead organizational design, workforce planning, transformation, and change management initiatives.
• Guide performance management, compensation planning, talent reviews, succession planning, engagement, retention, and career development.
• Use workforce analytics and business insights to identify trends, mitigate risks, and improve organizational performance.
• Collaborate with People Team Centers of Excellence and GTM HRBPs on scalable people solutions and enterprise initiatives.

Requirements

• 8+ years of progressive Human Resources experience, including significant experience as an HR Business Partner.
• At least 5 years of strategic HRBP or equivalent experience.
• Experience partnering with Director, Vice President, and executive-level leaders.
• Experience leading organizational design, workforce planning, talent management, and change management initiatives.
• Strong experience managing complex employee relations and organizational matters.
• Bachelor’s degree or equivalent education and relevant professional experience.

Nice to have

• Experience supporting Customer Experience, Customer Success, Professional Services, Technical Support, or Customer Education organizations.
• Experience in a SaaS, technology, or fast-paced evolving business environment.
• Experience partnering with geographically dispersed and global teams in a matrixed organization.

Culture & Benefits

• Remote-work support includes a monthly $150 Connectivity Plus stipend and an annual $200 home office reimbursement.
• Medical, dental, and vision coverage, plus a 401(k) with company match.
• Paid parental and caregiver leave, flexible time off, mental health support, and wellness reimbursement.
• Career development and education assistance.
• The position involves access to technology subject to U.S. export controls.