Customer Onboarding Manager

Location: Hybrid, based out of hirify.global office hubs in San Francisco, New York City, or Salt Lake City, with in-person collaboration 3 days per week.

Salary: $110,000–$140,000 base salary per year, plus equity.

Company

hirify.global is a tax automation SaaS platform that helps software businesses monitor, calculate, and file sales taxes across US jurisdictions and countries worldwide.

What you will do

• Manage a portfolio of customer accounts throughout the onboarding journey.
• Coordinate with Tax and Solutions Engineering teams to resolve tax and technical questions and configure platform settings.
• Deliver customer education and training on hirify.global’s platform and features.
• Create and maintain project tracking systems, standardized workflows, documentation, and CRM records.
• Monitor onboarding progress, identify blockers, and use customer data and feedback to improve completion timelines and platform adoption.
• Coordinate detailed handoffs to account management and support teams.

Requirements

• 2+ years of experience in customer success, account management, or project coordination, ideally at a technology company serving SMB or mid-market customers.
• Strong organizational, project management, relationship-building, written, and verbal communication skills.
• Ability to manage multiple customer accounts and complex onboarding timelines simultaneously.
• Experience creating processes, systematizing workflows, identifying issues, and implementing solutions.
• Curiosity about AI and hands-on experience building an AI application, workflow, or creative solution.

Culture & Benefits

• Flexible hybrid work environment with in-person collaboration at office hubs.
• 100% covered medical, dental, and vision insurance.
• One Medical membership, flexible sick benefits, and daily lunch and snacks at office hubs.
• Annual learning and development stipend for books, courses, and conferences.
• Annual team offsites, in-person team opportunities, and a home office setup stipend.