Claims Administration Officer (Workers' Compensation)

Location: Brisbane, Queensland, Australia

Company

hirify.global provides insurance software and business process services that help insurers modernize and operate policy administration, claims, billing, analytics, and digital engagement systems.

What you will do

• Support the processing and management of workers' compensation claims.
• Maintain accurate claim records and coordinate medical appointments.
• Liaise with injured workers, medical providers, and other stakeholders.
• Respond to enquiries professionally and support positive claim outcomes.
• Assist with compliance activities, audits, reviews, and continuous improvement initiatives.

Requirements

• Higher School Certificate or above.
• Strong organisational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite.
• Detail-oriented approach, analytical skills, and ability to handle sensitive information confidentially.
• Strong customer service orientation.

Nice to have

• Previous experience in workers' compensation claims management or a related field.
• Familiarity with insurance processes and regulations.

Culture & Benefits

• Inclusive culture focused on belonging, corporate citizenship, and equal opportunity.
• Onboarding and ongoing development resources, including DXC University.
• Flexible leave options, including purchased leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program, discounted health insurance, paid parental leave, novated leasing, and other discounts.
• Work model prioritizing in-person collaboration while supporting flexibility and wellbeing.