Senior Accommodation Coordinator

Location: Onsite in Stoke-On-Trent, United Kingdom

Company

hirify.global is a professional services and technology firm serving insurance, financial services, public sector, and other highly regulated organisations.

What you will do

• Source and book emergency and long-term accommodation, removals, and storage based on claims instructions.
• Manage a caseload from initial booking through extensions, invoices, and ongoing accommodation requirements.
• Coordinate with policyholders, claims teams, hotels, estate agencies, and the supplier network.
• Create payment requests and invoices, and support Accounts with payment runs and absence cover.
• Resolve complex and time-sensitive accommodation issues with practical, efficient, and cost-effective solutions.
• Deputise for the Team Leader when required and coach new employees on technical, process, and communication skills.

Requirements

• Customer service experience and strong written and spoken communication skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational and workload management skills.
• Ability to manage a high-volume caseload and prioritise work effectively.
• Microsoft skills and confidence handling email, data entry, calls, payments, and invoices.
• Ability to work onsite in Stoke and follow Consumer Duty, treating customers fairly, and FCA guidelines.

Culture & Benefits

• Permanent full-time employment with 37.5 hours per week.
• 25 days of holiday, increasing with service, with an option to purchase additional days.
• Professional qualification funding, training, leadership development, and learning opportunities.
• Pension contribution of 5% from the employee and 5% from the employer, plus life assurance at four times salary.
• Employee assistance programme, wellbeing resources, enhanced family leave, and flexible benefits.
• Retail discounts, cycle-to-work scheme, salary-sacrifice lease car, and employee volunteering opportunities.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.