Bilingual Customer Service Representative (Healthcare)

Location: Remote from Florida, United States; occasional travel may be required for team meetings and company events.

Salary: $20.00–$21.00 per hour, with eligibility for an additional $1.00 per hour after successful completion of the bilingual assessment.

Company

Health insurance company built around a full-stack technology platform and member-focused healthcare services.

What you will do

• Support members, brokers, providers, and vendors through multiple communication channels.
• Manage assigned healthcare service cases while meeting productivity, quality, and service expectations.
• Monitor work-in-progress issues, escalate cases through established pathways, and resolve issues within required turnaround times.
• Build working relationships with operational partners and support leadership by identifying recurring issues.
• Participate in process improvement projects and follow standard operating procedures.
• Protect member personal health information and comply with operational, regulatory, and legal requirements.

Requirements

• Full professional proficiency in Spanish and English, including reading, writing, and speaking, is required.
• At least 1 year of experience in a high-volume or customer-focused setting.
• At least 6 months of healthcare experience.
• High school diploma or GED.

Nice to have

• Strong quantitative or analytical problem-solving skills.
• Experience manipulating and accurately entering data.
• Advanced Google Suite or Microsoft Office skills.

Culture & Benefits

• Remote work from a home office with occasional travel for team meetings and company events.
• Employee benefits and monthly vacation accrual at 15 days per year.
• Medical, dental, and vision benefits, plus 11 paid holidays and paid sick time.
• Paid parental leave, 401(k) participation, life and disability insurance, and paid wellness time and reimbursements.
• Inclusive workplace focused on belonging, support, and equal opportunity.