Bilingual Customer Service Representative (Remote TX)

Location: Remote, candidates must reside in Texas, United States; occasional travel may be required for team meetings and company events.

Salary: $20.00–$21.00 per hour, with potential eligibility for an additional $1.00 per hour after successfully completing the bilingual assessment.

Company

Oscar is a health insurance company built around a full-stack technology platform and focused on serving its members.

What you will do

• Support members, brokers, providers, and vendors through multiple communication channels.
• Manage assigned caseloads while meeting service delivery, productivity, and quality expectations.
• Perform customer interactions and back-office tasks according to standard procedures.
• Monitor work-in-progress issues, escalate cases, and resolve issues within required turnaround times.
• Identify operational issues through established escalation pathways and support process improvement projects.
• Protect member personal health information and comply with applicable operational, regulatory, and legal standards.

Requirements

• Spanish and English: full professional proficiency in reading, writing, and speaking required.
• At least 1 year of experience in a high-volume or customer-focused setting.
• At least 6 months of healthcare experience.
• High school diploma or GED.

Nice to have

• Strong quantitative or analytical skills focused on problem-solving.
• Experience manipulating and accurately entering data.
• Advanced Google Suite or Microsoft Office skills.

Culture & Benefits

• Remote work from a home office in Texas with occasional travel for team meetings and company events.
• Medical, dental, and vision benefits for full-time employees.
• Paid holidays, paid sick time, paid parental leave, and monthly vacation accrual at 15 days per year.
• 401(k) participation, life and disability insurance, paid wellness time, and reimbursements.
• Equal opportunity workplace focused on belonging, authenticity, and support.