Bilingual Customer Service Representative

Location: Remote within Arizona, United States; occasional travel may be required for team meetings and company events.

Salary: $20.00–$21.00 per hour, with eligibility for an additional $1.00 per hour after successful completion of the bilingual assessment.

Company

hirify.global is a health insurance company built around a full-stack technology platform and focused on serving its members.

What you will do

• Handle high-volume customer service and back-office activities supporting health insurance operations.
• Work with members, brokers, providers, and vendors through multiple communication channels.
• Manage assigned caseloads while meeting service delivery, productivity, and quality expectations.
• Monitor work-in-progress issues, escalate cases through established pathways, and support timely resolution.
• Participate in process improvement projects and build working relationships with operational partners.
• Protect member Personal Health Information and comply with operational, regulatory, and legal requirements.

Requirements

• Full professional proficiency in Spanish and English, including reading, writing, and speaking, is required.
• At least 1 year of experience in a high-volume or customer-focused setting.
• At least 6 months of healthcare experience.
• High school diploma or GED.

Nice to have

• Strong quantitative or analytical problem-solving skills.
• Experience accurately manipulating and entering data.
• Advanced Google Suite or Microsoft Office skills.

Culture & Benefits

• Remote work from a home office within Arizona.
• Employee benefits, including medical, dental, and vision coverage.
• 11 paid holidays, paid sick time, paid parental leave, and paid wellness time.
• 401(k) plan participation, life and disability insurance, and wellness reimbursements.
• Monthly vacation accrual at a rate of 15 days per year.