Senior Service Delivery Manager (SDM) (IT)

Location: Singapore; in-person collaboration is prioritized.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Own end-to-end Application Management Services delivery, including contractual commitments, SLAs, KPIs, governance, and operational performance.
• Lead cross-functional application support, infrastructure, vendor, and business teams in a complex, mission-critical environment.
• Manage production and major incidents, problem and change management, root-cause analysis, executive communications, and service recovery.
• Build senior client relationships, lead governance meetings, and balance customer priorities with contractual and commercial interests.
• Drive automation, process optimization, knowledge management, operational resilience, and continuous service improvement, including adoption of DXC AI tools.
• Manage budgets, forecasting, resource planning, vendor performance, workforce development, service transitions, and operational risk.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• PMP certification, an equivalent certification, or active progress toward PMP certification.
• Minimum 10 years of relevant experience, including at least 8 years in service delivery, IT management, project management, or managed services leadership.
• Experience managing large-scale engagements involving teams of 100+ resources and/or IT programs or contracts valued at USD 10M+.
• Strong service delivery, operational leadership, executive communication, major incident management, financial management, resource planning, and vendor management skills.
• The role supports a Singapore Public Sector engagement and requires candidates to satisfy applicable client security clearance and project access requirements.

Nice to have

• ITIL certification.
• Experience in large Application Management Services environments.
• Experience with enterprise application development using Java technologies and frameworks.
• Experience supporting Singapore Public Sector projects or highly regulated environments.
• Experience managing 24x7 mission-critical production environments with stringent SLA commitments.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Opportunity to lead teams, develop capabilities, and foster a culture of accountability, collaboration, customer success, and operational excellence.