Strategic Engagement Manager (AI Search)

Location: On-site in New York, San Francisco, Boston, London, or Singapore

Base salary: $110,000–$180,000 per year before variable compensation, plus equity and benefits.

Company

hirify.global provides analytics, intelligence, and agent automation for brands operating in AI search environments such as ChatGPT, Perplexity, and Google AI Mode.

What you will do

• Serve as the primary strategic advisor for 5–10 complex enterprise customers.
• Own the customer journey from onboarding and implementation through measurable business outcomes.
• Lead multi-stakeholder engagements, executive business reviews, escalations, and risk mitigation.
• Advise customers on AI search strategies using platform data, LLM behavior, and practical experience.
• Mentor Engagement Associates and newer Engagement Managers while improving team playbooks and processes.
• Partner with Account Management, Sales, Product, and Engineering to deliver value and resolve complex customer challenges.

Requirements

• At least 6 years of experience with enterprise or strategic customers in customer success, account management, or consulting.
• Experience independently managing complex engagements with multiple stakeholders, executive sponsors, and competing priorities.
• Excellent communication skills for advising and influencing senior and executive stakeholders.
• Strong analytical, critical-thinking, project-management, and end-to-end process ownership skills.
• Experience mentoring, coaching, or guiding other team members.
• Experience in the search or marketing industry.

Culture & Benefits

• On-site work from one of five offices in the United States, United Kingdom, or Singapore.
• Fast-paced environment focused on speed, iteration, and meaningful impact.
• Compensation includes base salary, variable compensation, equity, and a full range of benefits and perks.
• Opportunity to help shape customer success practices for a rapidly growing AI search platform.