Manager, Services

Location: Budapest, Hungary; Galway, Ireland; or London, England, United Kingdom. Hybrid work with at least 50% onsite attendance for employees within commuting distance of a hirify.global office.

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Allocate resources across regions and maintain team utilization against targets.
• Oversee high-quality Professional Services delivery across the customer journey and product enablement lifecycle.
• Coach and mentor direct reports on project management and customer enablement.
• Lead recruitment, retention, performance management, and individual development planning.
• Manage customer escalations and cross-functional, cross-regional collaboration.
• Lead internal initiatives, refine training to drive product adoption, and improve end-to-end delivery processes.

Requirements

• 5+ years of experience in people management.
• Proven ability to lead teams and foster an inclusive, team-oriented learning culture.
• Strong resource planning and utilization management experience across regions.
• Experience delivering Professional Services end to end, including project management and quality control.
• Experience with coaching, mentoring, performance management, recruitment, retention, and development plans.
• Customer-first approach with escalation management, cross-functional collaboration, and KPI ownership across utilization, SLAs, CSAT, quality, and timesheet timeliness.

Culture & Benefits

• Flexible hybrid work environment with office hubs across multiple countries.
• Comprehensive health benefits, generous time off, wellness programs, and global days of service.
• Meeting-free days and a culture focused on creativity, innovation, and continuous learning.
• Diversity and inclusion support through Employee Resource Groups, education, and team resources.
• Visa sponsorship may be available for select positions based on business needs and role requirements.