APAC Technical Service Director - Digital Solutions & Services

Location: Hybrid in Bayan Lepas, Penang, Malaysia, or Singapore, Central Singapore

Company

hirify.global is a Germany-founded medical technology company developing products and services for infusion therapy, orthopaedics, neurosurgery, anaesthesia, and other healthcare areas.

What you will do

• Define and implement the APAC Technical Service and Digital Solutions strategy.
• Lead the development and scaling of the Digital Solutions Resource Center and Digital Solutions Professional Services.
• Drive service portfolio standardization, harmonized service contracts, Service as a Product, and Service P&L practices.
• Improve service delivery consistency, process standardization, productivity, response and resolution times, equipment uptime, and customer satisfaction.
• Establish governance for quality, compliance, audits, CAPA, corrective actions, and patient safety.
• Build regional training frameworks, technical competency programs, stakeholder collaboration, and escalation management across APAC.

Requirements

• Bachelor’s degree in technical, engineering, IT, or a related field.
• At least 10 years of technical service experience.
• Strong leadership experience in multi-country, matrix organizations.
• Expertise in end-to-end service operations, analytics, and performance management.
• Proven experience in digital transformation and service innovation.
• Regional experience across Asia Pacific and the ability to balance technical depth with a commercial mindset.

Nice to have

• Master’s degree or MBA.

Culture & Benefits

• Work in a healthcare-focused organization with operations across 64 countries.
• Collaborate with regional business units, country service organizations, and global technical and digital solution teams.
• Inclusive, respectful, appreciative, and equal working environment.
• Interview process includes CV screening followed by two interviews, conducted in person or remotely.

Hiring process

• Submit personal information and CV through the application process.
• Complete two interviews after successful CV screening.
• Receive an offer and onboarding support if selected.