Client Success Director (Fintech)

Location: United States, New York, New York City; hybrid

Salary: $130,000–$180,000 base salary per year, plus equity

Company

hirify.global develops cloud-native core banking and payments technology designed to replace legacy banking systems.

What you will do

• Own end-to-end client success plans from sales support and implementation through scale and steady state.
• Drive achievement of contracted account volumes, milestones, timelines, budgets, adoption, and client satisfaction.
• Establish account governance, lead steering committees and Quarterly Business Reviews, and engage senior client stakeholders.
• Coordinate support escalations, defect resolution, root-cause analysis, production readiness, and platform stability.
• Own services P&L, profitability, revenue and cost forecasting, professional services, managed services, upgrades, and Statements of Work.
• Partner with sales on expansion opportunities, renewals, contract extensions, platform upgrades, and roadmap alignment.

Requirements

• Proven experience delivering core banking transformation programmes on the vendor side or within a bank, building society, or financial institution.
• Strong knowledge of account servicing, payments, lending, and regulatory considerations.
• Demonstrated accountability for delivery outcomes, milestones, and client adoption at scale.
• Experience owning or influencing commercials, P&L, and services profitability.
• Ability to work credibly with senior banking stakeholders, including CIOs, COOs, and business heads.
• Excellent stakeholder management, communication, and executive-level presentation skills.

Nice to have

• Experience with SaaS or cloud-based core banking platforms.
• Background in professional services, client success, managed services, or large-scale systems integration.
• Familiarity with regulated operating environments and supervisory expectations.

Culture & Benefits

• Healthcare, vision, dental, life, and long-term disability insurance.
• 25 days of holiday and unlimited paid safe and sick time.
• 401(k) matching of up to 7%, flexible spending account, and a $750 annual flexible spend benefit.
• Share options and commuter pass.
• Latest technology, learning and development opportunities, and experienced colleagues.