Senior Director, Customer Experience (AI)

Location: South Charlotte, NC or New York, NY; client travel required

Total cash compensation: $175,000–$225,000 per year. New York City total cash compensation: $218,000–$281,000 per year. Target bonus is included; equity is offered separately.

Company

hirify.global is a portfolio of high-growth businesses delivering digital consumer experiences and digital growth solutions for large clients.

What you will do

• Lead experience strategy and execution across high-value customer journeys, connecting customer needs, business objectives, and measurable outcomes.
• Build trusted relationships with senior client stakeholders across Design, Customer Experience, and Marketing.
• Contribute across the full experience lifecycle, including research, insights, UX/UI, prototyping, delivery, measurement, and iteration.
• Lead and develop multidisciplinary design teams while remaining involved in complex customer and product problems.
• Shape and deploy AI-powered, personalized, conversational, and agentic experiences in partnership with Product, Engineering, and Data.
• Establish hypotheses, success measures, feedback loops, and reusable methods for continuous experience improvement.

Requirements

• 10+ years of experience in product design, customer experience, experience strategy, digital product, or a related discipline.
• End-to-end experience leadership with meaningful depth across strategy, research, UX/UI, prototyping, delivery, optimization, and measurement.
• Hands-on experience translating AI/ML, personalization, conversational, or agentic capabilities into real customer experiences.
• Experience leading and developing multidisciplinary teams while maintaining a high level of craft and execution quality.
• Ability to build senior client relationships, navigate ambiguity, influence cross-functional decisions, and connect experience work to business performance.
• Demonstrated success developing designers and expanding capabilities beyond traditional discipline boundaries.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Life insurance, short- and long-term disability insurance, flexible spending accounts, and an employee assistance program.
• 401(k) plan with company match.
• Paid parental bonding benefit and flexible paid time off.
• Full-time employees accrue 20 PTO days annually, increasing to 25 days after five years.
• Inclusive workplace with a focus on equal employment opportunities.

Hiring process

• Expect live conversations with hirify.global teammates before an offer is made.
• Recruiting communication is conducted through official hirify.global or portfolio-company email addresses.