Onsite IT Support Engineer

Location: Onsite in Beijing, China; occasional travel to neighboring cities may be required for regional onsite activities and deployments.

Company

hirify.global provides enterprise technology and IT services.

What you will do

• Provide onsite end-user IT support, diagnosing and resolving incidents and service requests within agreed SLAs.
• Install, upgrade, and troubleshoot Windows, macOS, Microsoft 365, business applications, VPN, collaboration tools, and network connectivity.
• Support endpoint and mobility environments, including Apple and Android devices, Intune/MDM enrollment, compliance, and configuration.
• Provide smart-hands support for servers, storage, network, cabling, voice, upgrades, and patching activities.
• Perform hardware break-fix and device lifecycle activities, including deployment, migration, replacement, asset tracking, and end-of-life handling.
• Manage ticket queues, coordinate with regional teams and vendors, and maintain knowledge articles, SOPs, and troubleshooting documentation.

Requirements

• Diploma or degree in Information Technology, Information Systems, or a related discipline, or equivalent practical experience.
• At least 2 years of experience in end-user or onsite IT support.
• Strong knowledge of Windows, macOS, Microsoft Office/Microsoft 365, and standard business applications.
• Basic understanding of networking, VPNs, servers, Active Directory, AAD/Intune, ticketing systems, and ITIL service management workflows.
• Fluent spoken English is required.
• Strong customer service, communication, organization, multitasking, prioritization, and problem-solving skills.

Culture & Benefits

• In-person collaboration is prioritized while allowing flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Service-driven environment requiring proactive teamwork and operational accountability.