1 час назад
IT Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Engineer (Enterprise IT Support): Providing hands-on tier 2 support for Windows, Mac, Linux, mobile devices, applications, networks, collaboration platforms, and office AV infrastructure with an accent on incident resolution, account administration, and inventory operations. Focus on troubleshooting complex technical issues, maintaining conference room and network equipment, supporting employee onboarding and offboarding, and delivering daily in-office support in Shanghai.
Location: Shanghai, China; office-based, 5 days per week, within commuting distance of the Shanghai office
Company
develops audio products and provides a collaborative workplace focused on creating listening experiences for customers.
What you will do
- Provide tier 2 desktop, application, hardware, and mobile device support through the IT support queue.
- Troubleshoot incidents involving Windows, Mac, Linux, applications, network connectivity, and enterprise collaboration tools.
- Administer user accounts, access, licensing, onboarding, offboarding, legal holds, Okta, Active Directory, and collaboration platforms.
- Set up workstations, maintain IT inventory, coordinate equipment repairs and replacements, and perform IDF/MDF maintenance.
- Maintain conference room AV and video conferencing equipment, including preventative maintenance and upgrades.
- Create knowledge base content, self-service materials, technical documentation, and input for infrastructure improvements.
Requirements
- Professional experience in enterprise technical support, IT support, or technical engineering.
- Experience with Windows, Mac OS, Linux, iOS, and Android.
- Basic understanding of TCP/IP and WiFi technologies.
- Administrative experience with Okta, Atlassian, Slack, Google Workspace, and Microsoft tools.
- Strong troubleshooting, communication, prioritization, customer service, and project ownership skills.
- Ability to work from the office in Shanghai 5 days per week, work non-standard hours, holidays, and weekends, and participate in an on-call rotation; 10% travel required.
Nice to have
- Technical degree or equivalent practical experience.
- Experience with Intune or JAMF, agile sprint-based teams, patching, scripting, automation, or industry certifications.
Culture & Benefits
- Daily in-office collaboration and frontline support for employees worldwide.
- Participation in a collaborative, team-oriented environment.
- Opportunity to support local office infrastructure, employee technology, and AV systems.
Hiring process
- Applications are reviewed before candidates receive an update.
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