Corporate IT Engineer (IT Support)

Location: On-site at the Tokyo, Japan office

Company

hirify.global provides technology-enabled grading, authentication, storage, and sales services for collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Support day-to-day IT operations for the Tokyo office through tickets, chat, email, phone, and in-person interactions.
• Provide Level 1 and Level 2 support, troubleshooting hardware, software, networking, mobile, video conferencing, and voice technology issues.
• Document incidents, resolutions, changes, and follow-up actions in the ticketing system.
• Collaborate with IT colleagues to escalate and resolve complex technical issues.
• Manage conference room and all-hands audiovisual equipment and provide training on software applications and tools.
• Provide rotational after-hours on-call support and white-glove IT service for executive staff.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science or a related technical field, or equivalent IT certifications and practical experience.
• At least 2 years of experience in the offered position or a closely related role, including support for Windows, macOS, networking, mobile, video conferencing, or voice technologies.
• Experience with network shares, network printers, printer support, scripting, automation, and application troubleshooting.
• A systematic problem-solving approach with strong customer service, organization, prioritization, multitasking, communication, and leadership skills.
• After-hours rotational on-call support is required.
• Knowledge of Active Directory, Okta, Google Workspace, Jira ITSM, MDM, VPNs, firewalls, switching, ITIL, and IT Change Management is valued.

Culture & Benefits

• Full-time employees receive pension, health, workers’ accident, and employment insurance.
• Annual and special paid leave are provided according to the company’s employment rules.
• Commutation allowance, defined contribution pension plan, group life insurance, and group long-term disability insurance are available.
• Employees can receive discounts on approved grading service submissions.
• Team celebrations, holiday events, and team-building activities are offered.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview stages may take place by phone.
• An on-site interview may be requested during the final stages at the company’s discretion.