Corporate IT Support Engineer

Location: Frankfurt, Germany; onsite in the office 5 days per week

Salary: €46,603.45–€61,633.07 gross annual, with possible bonuses or other variable compensation.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectibles, including trading cards, autographs, comics, coins, video games, tickets, and memorabilia.

What you will do

• Configure and install computer and network equipment for events, new site openings, and local move, add, and change projects.
• Troubleshoot LAN, WAN, WiFi, systems, hardware, software, and desktop application issues.
• Provide onsite technical support to Frankfurt employees and support operations at trade shows and remote offices.
• Create and manage Active Directory, Okta, and Google Workspace user accounts and groups.
• Manage computer assets, physical security equipment, conference room and all-hands AV equipment.
• Document changes and troubleshooting in the ticketing system and provide required rotational after-hours on-call support.

Requirements

• Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience supported by IT certifications.
• At least 2 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies.
• At least 2 years of technical support experience in a large environment with onsite and remote users.
• Experience with Active Directory, Google Workspace or Office 365, printer support, and Okta SSO or user provisioning.
• Systematic problem-solving, ownership, organization, prioritization, multitasking, communication, and leadership skills.
• Ability to work onsite in the Frankfurt office five days per week and provide rotational after-hours support.

Nice to have

• MCSE, MCSA, Cisco, AWS, or Network+ certification.
• Zebra printer knowledge.
• Knowledge of Intune, Jamf, or Google MDM.
• Experience providing onsite IT support at remote sites or locations.

Culture & Benefits

• Opportunity to help establish the PSA brand and launch hirify.global’ Germany operation in the EU.
• Startup environment backed by the stability and resources of an established US business.
• Dynamic, collaborative international team.
• Competitive salary and benefits.