Customer Service Specialist (Manufacturing)

Location: Remote, Arizona, United States; candidates must be based in Arizona.

Company

hirify.global is a global company providing advanced materials and related solutions for manufacturing customers.

What you will do

• Manage complex customer orders, non-routine requests, fulfillment issues, account discrepancies, and service risks.
• Act as the primary contact for assigned customers and determine appropriate actions when priorities compete.
• Prepare customer quotations, review purchase orders, provide accurate pricing and terms, and authorize compliant SAP entries.
• Analyze consignment inventory trends and forecasts to recommend replenishment and minimum/maximum inventory levels.
• Coordinate with Production, Logistics, Quality, Finance, and Compliance on customer requirements, returns, quality notifications, and corrective actions.
• Identify root causes and support workflow, process, and service-model improvements.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent professional experience.
• At least 2 years of professional experience in customer service, operations, or related business support.
• Strong independent judgment, discretion, analytical ability, and problem-solving skills.
• Proficiency in Microsoft Office.
• Ability to assess export, compliance, regulatory, operational, and financial risks in customer transactions.
• Must be based in Arizona, United States. hirify.global does not provide immigration-related sponsorship for this role.

Nice to have

• SAP experience.
• Experience in manufacturing or ISO-regulated environments.
• Ability to speak and understand Mandarin.

Culture & Benefits

• Annual bonus eligibility.
• Progressive paid time off policy.
• 401(k) plan with employer match and no delayed vesting.
• Health, dental, and vision insurance.
• Education assistance and a values-driven, collaborative culture.