Customer Service Sales Specialist

TL;DR

Customer Service Sales Specialist (Telecommunications): Providing high-quality service and promoting products to customers with an accent on proactive sales, upselling, and cross-selling. Focus on building customer trust, resolving service inquiries, and maintaining deep knowledge of telecommunications plans and devices.

Location: Must be based in Homer, AK, US

Company

hirify.global is a leading Alaska-based communication and technology services provider, delivering innovative connectivity solutions to remote communities and consumer markets for over 40 years.

What you will do

• Proactively acquire, upsell, and retain customers across various product lines.
• Provide a first-class customer service experience by helping customers select the best plans and products.
• Handle customer inquiries, complaints, and account maintenance in a professional manner.
• Maintain up-to-date knowledge of products, accessories, service plans, and competitor offers.
• Accurately log information and process transactions using company databases and systems.
• Collaborate with peers and other departments to ensure service excellence and meet performance goals.

Requirements

• High School diploma or equivalent required.
• Minimum of six months of general work experience.
• Excellent command of the English language.
• Proficiency with MS Office (Outlook, Teams, Word, Excel) and basic computer skills.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Strong communication and interpersonal skills with the ability to handle stressful, high-volume interactions.

Nice to have

• Previous experience in customer service and sales.
• Experience in the telecommunications industry.
• Relevant industry or job-specific certifications.

Culture & Benefits

• Commitment to an inclusive environment celebrating unique perspectives.
• Opportunities for professional development and training on latest technology.
• Supportive team environment focused on community impact and service excellence.
• Equal opportunity employer with a focus on empowering every employee.