Customer Experience Advocate I-Bilingual

Location: Chandler, Arizona, United States (Hybrid)

Company

Customer account servicing for GM and hirify.global brands, focused on customer and dealer loyalty.

What you will do

• Resolve complex customer and dealer account issues through inbound and outbound communication channels.
• Execute customer retention and loyalty strategies while supporting service-level and satisfaction targets.
• Manage high-exposure accounts, schedule follow-ups, and ensure timely processing of requests.
• Gather, process, consolidate, and analyze account data to improve brand loyalty and retention.
• Coordinate with Payment Services, Titles/PDP, Account Services, internal departments, team leaders, managers, and external vendors.
• Apply triage protocols and specialty team processes to support first- and second-call resolution.

Requirements

• High school diploma or equivalent required.
• 0–2 years of customer service experience preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication, active listening, analytical, problem-solving, prioritization, and time-management skills.
• Ability to make independent decisions and use sound judgment when handling highly complex, high-exposure accounts.
• Ability to navigate multiple applications and systems while meeting daily service-level requirements.

Nice to have

• Bachelor’s degree or equivalent combination of education and experience.
• Advanced knowledge of hirify.global accounts, policies, and procedures.

Culture & Benefits

• Hybrid work arrangement in Chandler, Arizona.
• Frequent collaboration with customers, dealers, internal teams, senior management, and external business partners.
• Focus on professional conduct, quality service, customer effort, net promoter, and satisfaction scores.