Senior Account Manager (SaaS)

Location: Remote, United States. Teammates outside the U.S. and Canada work as independent contractors under country-specific agreements. Work authorization in the home country is required; visa sponsorship is not available.

Base salary: $109,000. OTE: $156,000 with commission.

Company

hirify.global builds customer support software used by more than 10,000 companies and is developing AI capabilities for customer experience teams.

What you will do

• Own a portfolio of 130–150 accounts across onboarding handoff, adoption, renewal, and expansion.
• Forecast revenue, track goals, and communicate account risks and opportunities to finance and leadership.
• Lead discovery, proposals, pricing and contract discussions, procurement coordination, renewals, and expansions through close.
• Drive product adoption through customer calls, optimization reviews, and QBRs.
• Represent the customer perspective in Product, Marketing, go-to-market, roadmap, and company-wide discussions.
• Improve workflows and use AI-powered tools to increase efficiency and maintain disciplined follow-through.

Requirements

• 5+ years of quota-carrying Account Management experience in SaaS.
• Proven experience driving renewals, expansions, and upsells with strategic accounts.
• Strong commercial judgment and confidence leading value-based pricing and renewal conversations.
• Ability to manage a high-volume portfolio, maintain accurate pipeline and revenue projections, and identify risks proactively.
• Strong cross-functional collaboration skills and a consultative approach to customer relationships.
• Technical aptitude and ability to learn complex software and new tools quickly.

Culture & Benefits

• Fully remote work with an ownership-oriented, collaborative culture.
• Flexible time off and 12 weeks of fully paid parental leave for all new parents.
• Home office stipend and coworking stipend of up to $300 per month.
• $1,800 annual professional development stipend.
• Top-tier health insurance for teammates and dependents in the U.S. and Canada.

Hiring process

• Recruiter conversation followed by a discussion with the Director of Account Management.
• Paid take-home project, presented to the team, followed by a final team conversation.
• Reference checks, ideally including two former managers.