Senior IT Support Specialist (Bilingual - Spanish/English)

Location: Mexico City, Mexico; hybrid work environment

Company

hirify.global manages the hirify.global brand outside Asia, including licensing, marketing, trading cards, animated entertainment, home entertainment, and digital properties.

What you will do

• Serve as the primary IT resource for the Mexico City office and support local and remote employees.
• Troubleshoot hardware, software, operating system, application, connectivity, account, and collaboration technology issues.
• Provide support through ticketing, email, phone, chat, and in-person channels while maintaining accurate documentation.
• Configure, deploy, maintain, and support devices, software, accounts, access, meeting room systems, and office equipment throughout the employee lifecycle.
• Act as a senior escalation point and partner with Systems Administration, Infrastructure, vendors, facilities, and global IT teams.
• Coordinate local technology projects, maintain asset inventory, and improve support processes and service reliability.

Requirements

• 5+ years of enterprise technical support experience in Microsoft Windows and Apple macOS environments.
• Strong experience with Microsoft 365, Active Directory, Entra ID, endpoint management platforms, and workplace collaboration technologies.
• Ability to troubleshoot hardware, software, operating system, application, networking, VPN, and wireless issues.
• Working knowledge of DNS, DHCP, and TCP/IP networking fundamentals.
• Professional Spanish and English communication skills are required. An English version of the resume must be included.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.

Nice to have

• CompTIA, Microsoft, ITIL, JAMF, or similar industry-recognized certifications.
• Experience supporting employees in a collaborative global environment.
• Demonstrated commitment to continuous learning.

Culture & Benefits

• Hybrid work environment.
• Employer-paid healthcare premiums, life insurance, and long- and short-term income protection insurance.
• Generous paid family leave and pension contributions for Mexico employees.
• Fitness reimbursement, commuter benefits, and LinkedIn Learning.
• Company events and a culture focused on quality, integrity, collaboration, customer service, and continuous improvement.