Desktop Support Analyst II (Mexico)

Location: On-site in Santa Catarina, Nuevo León, Mexico. Monday through Friday, 6:30 AM–5:00 PM, with willingness to provide weekend and holiday coverage. Applicants must be located in Mexico.

Salary: 24,000 MXN per month.

Company

hirify.global provides technical support services that help organizations maintain reliable, secure, and productive technology environments.

What you will do

• Support factory-floor PCs, hardware, software, and robotic systems on the production line.
• Monitor support queues and large-screen tracking systems to identify and prioritize issues in real time.
• Install, maintain, repair, and troubleshoot computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Coordinate with third-party vendors to resolve technical issues and service disruptions.
• Maintain software license compliance, inventory records, and the physical security of IT assets.

Requirements

• Diploma.
• Basic computer literacy and familiarity with technical software.
• Hands-on break-fix and hardware troubleshooting experience.
• Strong troubleshooting, problem-solving, communication, organization, and time-management skills.
• Knowledge of ServiceNow, ITSM tools, O365, Active Directory, and basic LAN/WAN and VPN networking.
• Ability to lift and carry up to 70 lbs (32 kg) and work in field conditions involving bending, kneeling, and climbing.

Culture & Benefits

• Collaborative, service-focused work environment with colleagues across the organization.
• Aguinaldo of 25 days, vacation with a 25% premium, and paid life-events leave.
• IMSS and major medical insurance, including family coverage.
• Monthly savings fund, pantry vouchers, transportation assistance, and quarterly performance bonus opportunities.