Manager, Global People Solutions - Total Rewards (AI)

Location: Austin, Texas, United States; at least 3 days per week in the office

Salary: $105,000–$168,500 USD per year, with potential bonus and equity eligibility.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead a team of approximately 10 People Solutions professionals and contractor resources supporting Payroll, Benefits, and Stock/Equity programs.
• Oversee Tier 1 support across the United States, Canada, and Latin America, plus Tier 1 and Tier 2 Payroll support across Europe and Asia-Pacific.
• Manage service levels, quality, case volumes, resolution times, customer satisfaction, backlogs, and escalations.
• Partner with Payroll, Benefits, Stock/Equity, HR Technology, Employee Relations, and other People Team stakeholders to resolve complex issues.
• Drive process standardization, continuous improvement, operational readiness, knowledge management, and scalable Shared Services models.
• Expand employee self-service, digital assistants, workflow automation, and AI-enabled support using tools such as Workday, ServiceNow, Microsoft Copilot, and Power Automate.

Requirements

• At least 5 years of relevant experience with a bachelor's degree, or equivalent experience with an advanced degree or PhD.
• At least 3 years of people leadership experience managing HR, operations, customer support, shared services, or employee support teams.
• Experience in HR Operations, People Operations, Payroll, Benefits, Total Rewards, Employee Support, or HR Shared Services within a global organization.
• Advanced knowledge of Workday and ServiceNow, including case management, workflows, reporting, analytics, and knowledge management.
• Experience with operational metrics, dashboards, KPIs, process improvement, tiered service delivery, and support across multiple regions and time zones.
• Experience with Microsoft 365, Power BI, Excel, SharePoint, Microsoft Copilot, Generative AI tools, Power Automate, RPA, or comparable technologies.

Nice to have

• Knowledge of Lean, Six Sigma, or comparable process improvement methodologies.
• Experience transitioning new work into Shared Services and building scalable operating models.
• Strong financial and operational acumen, stakeholder management, facilitation, and executive presentation skills.

Culture & Benefits

• Office-based hybrid work arrangement with expectations confirmed by the hiring manager.
• Comprehensive benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.
• Travel is required 5–10% of the time.
• Work hours vary according to department needs.
• Focus on inclusive leadership, continuous learning, innovation, accountability, and operational excellence.