Manager - Customer Success - Enterprise Accounts (SaaS)

Location: Seattle, Washington, United States; travel may be required for key customer visits and industry events.

Salary: $130,000–$160,000 USD per year.

Company

hirify.global provides cloud-based SaaS for the beauty and wellness industry, including appointment booking, POS, CRM, employee, inventory, and marketing management.

What you will do

• Manage a portfolio of high-ARR enterprise customers and build relationships with C-level executives, stakeholders, and franchise owners.
• Lead proactive workshops, business reviews, product discussions, and thought leadership sessions.
• Monitor engagement, usage, NPS, and other customer health metrics to improve adoption and prevent churn.
• Identify and manage renewals, upsell opportunities, and account expansion aligned with customer outcomes.
• Investigate customer challenges, develop platform solutions, and resolve product, payment, and technical issues.
• Collaborate with sales, marketing, product, support, engineering, technical account management, and operations teams.

Requirements

• Bachelor’s degree.
• 10+ years of experience in customer-facing Customer Success, Account Management, Consulting, or Professional Services roles with enterprise customers.
• Proven success in client growth, retention, and satisfaction.
• Ability to manage complex, multi-divisional, and multi-geographical customer organizations with executive presence.
• Strong customer empathy, commercial awareness, analytical skills, and communication abilities.
• Ability to travel as needed for on-site customer engagements and industry events.

Culture & Benefits

• Work at a high-growth company transforming the beauty and wellness industry.
• Collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.