Customer Success Manager, Agency (SEO/SaaS)

Location: Cleveland, Ohio; on-site

Salary: $90,000–$120,000 per year in total on-target earnings, including base salary and a quarterly performance bonus on a 70/30 split.

Company

hirify.global provides an enterprise SEO and content performance platform with data and AI-driven insights for planning, optimizing, and measuring digital content campaigns.

What you will do

• Create plans to execute customer goals through the hirify.global platform and drive value across assigned accounts.
• Identify adoption risks and collaborate with internal teams to resolve issues and maintain customer satisfaction.
• Prepare and execute quarterly customer success plans.
• Increase platform usage by introducing new features, best practices, presentations, rollout plans, and proposals.
• Track and report critical customer success metrics.

Requirements

• Bachelor’s degree.
• 3–4 years of experience in a digital marketing agency, account management, or customer success role.
• Experience working toward renewal and upsell quotas.
• Excellent verbal and written communication skills with an entrepreneurial mindset.
• Ability to thrive in a fast-paced, results-oriented, hands-on environment.
• Experience with SaaS, digital marketing, and/or SEO.

Culture & Benefits

• Medical, dental, and vision insurance with multiple plan options.
• 15–23 paid time-off days depending on tenure and 10 paid holidays.
• Pre-tax commuter benefits and company contributions toward parking or public transit.
• Discounted gym membership, fitness benefits, therapy, and professional coaching.
• 4–6 weeks of fully paid parental leave.
• Pet wellness and insurance plans.