Customer Success Executive (AI)

Location: On-site in Amman, Jordan

Company

hirify.global is a dynamic startup in the CPaaS space, providing communication and conversational AI solutions for more than 5,000 customer-centric companies.

What you will do

• Build trusted relationships with assigned customers and serve as their day-to-day point of contact.
• Prepare customer success touchpoints, including QBRs, adoption reviews, and check-ins, with Sales, Partners, and Solution Consultants.
• Guide customer onboarding, product adoption, and successful rollout of purchased packages.
• Develop working knowledge of messaging channels and conversational AI tools to help customers maximize platform value.
• Monitor account health, identify churn and risk signals, and support retention strategies.
• Identify expansion and upsell opportunities, particularly for AI products, and share customer feedback internally.

Requirements

• At least 2 years of experience in customer success, account management, customer support, or client services.
• Basic understanding of SaaS business models and interest in helping enterprise customers derive value from technology platforms.
• Ability to build rapport with customer stakeholders and explain technical or product concepts clearly.
• Willingness to work with Success Plans and customer success metrics.
• Strong communication, organization, analytical thinking, problem-solving, adaptability, and attention to detail.
• Experience with SaaS, CPaaS, or other technology and consumption-based products is beneficial.

Culture & Benefits

• Collaborative, fast-paced environment that encourages creativity and new ideas.
• Competitive salary and bonus.
• hirify.global share scheme.
• 30 holiday days after the first anniversary and a day off for your birthday.
• Up to 25 days per year working from anywhere in the world.
• Paid leave for new parents.