Delivery Customer Success Manager - Farmer (Software)

Location: Assago, Italy; hybrid work with 3 days per week in the office. EU citizenship or a valid work permit is required.

Company

hirify.global provides software and cloud solutions, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

• Manage regular contact with an assigned portfolio of existing customers.
• Support sales teams in acquiring, retaining, and growing customer relationships.
• Analyze customer needs and define cross-selling and upselling plans.
• Provide licensing support in collaboration with cross-functional teams.
• Coordinate with Account Managers, Finance, Back Office, and Procurement on end-to-end processes.
• Resolve customer escalations and build knowledge of technology industry trends and software publishers.

Requirements

• Experience supporting sales teams and managing customer relationships.
• Proven sales ability, including upselling and cross-selling.
• Strong relationship-building, verbal, and written communication skills.
• Ability to manage priorities and daily workload under tight deadlines.
• Ability to work independently, take initiative, and adapt to change.
• Professional fluency in English and Italian, written and verbal.

Nice to have

• Understanding of operational policies, processes, and procedures in technology solutions.
• Proactive, solutions-focused, and strong problem-solving mindset.

Culture & Benefits

• Collaboration across borders in a global organization.
• Continuous learning and opportunities to grow in the technology sector.
• Exposure to leading software and cloud technologies.
• Reasonable workplace adjustments are available during the recruitment process.