Technical Support (SaaS)

Location: Valencia, Spain; hybrid

Salary: €22,000–€27,000 gross per year

Company

hirify.global, part of Namirial, provides a cloud-native platform for secure digital transactions, including identity verification, electronic signatures, authentication, fraud prevention, archiving, and electronic invoicing.

What you will do

• Monitor synchronizations, automatic notifications, and customer environments.
• Investigate and resolve technical incidents through log reviews, SQL queries, and remote server connections.
• Configure tools, system components, customer environments, and product integrations.
• Manage authentication integrations including LDAP, SAML, SSO, and databases.
• Manage licenses and permissions and clarify integration questions with clients.
• Apply quality, information security, environmental, and business continuity procedures.

Requirements

• Advanced Vocational Training in IT or relevant experience in a similar position.
• Approximately two years of relevant experience would be ideal.
• Pragmatic, ownership-driven approach to solving complex technical problems.
• Clear and concise written and verbal communication.
• Adaptability to changing technical requirements and product needs.
• Spanish and English are mandatory.

Culture & Benefits

• Flexible hybrid work setup and flexible working hours.
• Summer intensive schedule and an intensive workday on Fridays throughout the year.
• Health insurance fully covered for the employee and children.
• Flexible benefits through Coverflex.
• Access to LinkedIn Learning and a paid day off for your birthday.
• Permanent employment.

Hiring process

• HR discovery call followed by an interview with the direct business manager.
• Business case, personality assessment, and feedback discussion.
• Second business interview and business-case feedback, followed by reference checks.