Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Managing and resolving technical incidents for a secure digital transaction platform with an accent on environment monitoring, log analysis, and SQL queries. Focus on configuring system components, managing authentication protocols (LDAP, SAML, SSO), and providing direct integration support to clients.

Location: Must be based in Valencia, Spain (Hybrid work setup).

Company

hirify.global is a European leader in secure digital transactions, providing a unified platform for identity verification, electronic signatures, and regulatory compliance.

What you will do

• Monitor system synchronizations and automatic notifications.
• Manage and resolve technical incidents and product issues.
• Perform environment monitoring, log reviews, and SQL queries.
• Configure system components and implement integrations with client systems.
• Manage authentication protocols including LDAP, SAML, and SSO.
• Collaborate with clients to clarify integration requirements and resolve technical queries.

Requirements

• Spanish and English proficiency are mandatory.
• Advanced Vocational Training in IT or equivalent experience.
• Approximately 2 years of experience in a similar technical support role.
• Strong understanding of authentication management and system integration.
• Ability to perform SQL queries and analyze system logs.
• Pragmatic approach to problem-solving and ownership of technical tasks.

Culture & Benefits

• Flexible hybrid work environment with flexible working hours.
• Summer intensive working schedule and intensive workday on Fridays year-round.
• 100% health insurance coverage for employees and their children.
• Flexible benefits program via Coverflex.
• Access to LinkedIn Learning platform for professional development.
• Birthday day off.

Hiring process

• HR Discovery Call (30 min).
• 1st interview with the business team.
• Business case assessment.
• Personality online assessment with feedback.
• 2nd interview and business case feedback.
• Reference check.