Customer Education Lead (SaaS)

Location: Greater Boston area, Cambridge, Massachusetts; hybrid schedule with 3 days in-office per week at Harvard Square

Salary: $160,000 annually + $15,000 bonus and meaningful equity

Company

hirify.global is an early-stage SaaS company using AI to accelerate product development and shipping velocity.

What you will do

• Own the education workstream for product and feature launches from alpha through general availability.
• Train Customer Success, Support, and Sales teams and build a repeatable internal readiness process.
• Recruit, onboard, and activate customers in alpha and beta programs while creating feedback loops with Product.
• Deliver hands-on working sessions and tailored rollout plans for strategic launches and customer accounts.
• Build scalable onboarding content, product academies, webinars, and self-serve resources.
• Measure education impact through adoption, time-to-value, and support deflection, then iterate using data.

Requirements

• 3+ years of experience in product management, product marketing, customer education, or a product-adjacent customer-facing SaaS role.
• Experience supporting or leading product launches, including internal enablement and customer-facing activation.
• Ability to create education content across live sessions, documentation, video, and webinars, including with AI tools.
• Excellent communication and facilitation skills with the ability to adapt messaging to different audiences.
• Comfort building a new function in a fast-paced, evolving environment such as an early-stage startup.
• Ability to use data to guide decisions; experience with Mixpanel, Looker, or similar analytics tools is a plus.

Culture & Benefits

• Company-sponsored 401(k) program.
• Health, dental, and vision insurance.
• Unlimited paid time off.
• Professional development support for books, courses, and conferences.
• Encouragement to adopt AI tools that improve work efficiency.
• Career growth opportunities and a friendly, inclusive, human-first team culture.