Account Director, Strategic (AI)

Location: Bogota, Colombia

Company

hirify.global provides AI-powered experience orchestration technology connecting people, systems, data, and AI for customer and employee experience management.

What you will do

• Own end-to-end account strategies for strategic enterprise customers across the NOLA region.
• Develop account plans covering customer priorities, stakeholders, competition, transformation initiatives, and commercial opportunities.
• Drive account expansion through new business, upsell, cross-sell, renewals, and complex enterprise sales cycles.
• Build trusted relationships with C-level executives and senior decision-makers around customer experience, cloud, AI, automation, and operational efficiency.
• Create executive proposals, value propositions, business cases, forecasts, and pipeline plans tied to measurable business outcomes.
• Coordinate Solutions Consulting, Customer Success, Professional Services, Product, Marketing, and leadership resources to support strategic customers.

Requirements

• 8+ years of experience in enterprise sales, strategic account management, B2B technology sales, business development, or a related commercial role.
• Track record of managing and growing large, complex enterprise accounts and achieving revenue targets through expansion, new business, upsell, cross-sell, and renewals.
• Experience with consultative and value-based selling, complex enterprise sales cycles, ROI analysis, business cases, negotiation, and commercial strategy.
• Ability to establish credibility with C-level executives and operate across cross-functional, regional, and highly matrixed organizations.
• Strong pipeline management, forecasting, CRM, executive communication, presentation, and relationship management skills.
• Professional fluency in Spanish and English is required.

Nice to have

• Experience in SaaS, cloud technology, customer experience, contact center, AI, telecommunications, or enterprise software.
• Experience managing strategic accounts across NOLA or Latin American markets.
• Experience selling omnichannel, cloud, AI, automation, or digital transformation solutions.
• Familiarity with MEDDPICC, Challenger, Value Selling, or comparable enterprise sales methodologies.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Exposure to AI-powered technology used by more than 8,000 organizations worldwide.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before the final steps.