Principal - Account Management (Airline Technology)

Location: Bogota, Colombia; hybrid remote/office working environment

Company

hirify.global is a global software provider for the airline industry, powering more than 200 airlines with an open, modular platform and employing over 2,000 people across 10 global offices.

What you will do

• Own the account strategy and commercial plans for a portfolio of assigned airline accounts across South America and LATAM.
• Build senior relationships and lead commercial engagements with airline stakeholders, including C-suite and board-level contacts.
• Develop account plans covering customer priorities, relationship mapping, growth opportunities, renewals, and risk mitigation.
• Drive revenue retention and expansion while personally winning, managing, and growing strategic accounts.
• Use AI-enabled commercial intelligence, including Microsoft Copilot, Claude, or equivalent tools, for account planning, renewal documentation, and executive communications.
• Coordinate with Sales, Pre-Sales, Product, Delivery, Customer Success, and the VP of Account Management to deliver account outcomes.

Requirements

• 8–12+ years of commercial, sales, or account management experience selling software or technology solutions to airlines.
• Proven new business experience and the ability to win, own, run, and grow strategic accounts.
• Deep knowledge of airline technology markets, competitive commercial dynamics, and Modern Airline Retailing, including Offer, Order, Settle, and Delivery.
• Experience managing executive stakeholders and C-suite or board-level relationships.
• Bachelor’s degree in Business, Engineering, or a related field; an MBA is preferred.

Nice to have

• Strong understanding of NDC and its commercial impact on airline stakeholders.
• Familiarity with Miller Heiman Strategic Selling, LAMP, or equivalent account management methodologies.
• Experience using AI-powered commercial intelligence tools such as Microsoft Dynamics AI or Claude.

Culture & Benefits

• Open, creative, and challenging work environment.
• Flexible working hours.
• Hybrid remote/office working model.
• Work-life balance and a dynamic, multicultural environment.