Mission Director - Intelligence Community

Location: United States - Remote

Base salary: $145,000–$185,000 per year. Total on-target earnings: $290,000–$370,000.

Company

hirify.global delivers secure, cloud-native software delivery solutions for defense, civil agencies, and other mission-focused organizations.

What you will do

• Build and maintain relationships with Intelligence Community mission partners to support satisfaction, retention, and mission outcomes.
• Improve onboarding, accelerate time-to-value, drive product adoption, and facilitate retrospectives after value is achieved.
• Act as a trusted customer advisor, monitor partner health, communicate product feedback, and reinforce delivered value.
• Identify account expansion, cross-selling, and contract-scope opportunities across adjacent Intelligence Community programs.
• Collaborate with Product and Account Executive teams to prioritize customer-focused enhancements and expansion opportunities.
• Conduct quarterly business reviews and report on retention, hero health, time-to-value, adoption, and profitability metrics.

Requirements

• Experience managing customer relationships, retention, adoption, satisfaction, and account growth in a mission-focused environment.
• Ability to advocate for customer needs across internal teams and align solutions with immediate and long-term mission goals.
• Ability to balance time-to-value, contract renewal, expansion, and gross profit margins.
• Ability to work with Intelligence Community programs and federal-market customers.
• Experience tracking customer success KPIs and conducting quarterly business reviews.

Culture & Benefits

• Medical, dental, and vision coverage with premiums fully paid by the company.
• Health savings account, life insurance, and disability insurance.
• 401(k) retirement plan, company stock options, and a home office budget.
• Flexible Time Off, federal holidays, additional Thanksgiving and winter holidays, and paid parental leave.
• Reimbursement for approved training, subscriptions, and conference attendance.