Solutions Engineer (AI)

Location: Fully remote, based anywhere in the United States or Canada

Salary: USD $120,000–$140,000 base annually, plus variable compensation and equity.

Company

Postscript is an AI-powered SMS and email marketing platform for Shopify and ecommerce brands.

What you will do

• Lead technical discovery calls, support sales conversations, and present advanced platform use cases.
• Prepare and deliver demos with account executives, including integrations and complex customer workflows.
• Execute proof-of-concepts and help customers turn them into reliable, scalable SMS and email strategies.
• Advise customers and partners on standardized and custom API integrations.
• Create technical content, playbooks, and implementation guidance for use cases and new features.
• Collaborate with Product, Engineering, Onboarding, Customer Success, Support, and integration partners to solve technical problems and prioritize customer requests.

Requirements

• At least 3 years of experience in a revenue-driving, customer-facing technical role such as Solutions Engineer, Sales Engineer, or Support Engineer.
• Required ecommerce experience; Shopify ecosystem experience is highly preferred.
• Experience working with high-GMV direct-to-consumer or omnichannel Shopify and ecommerce brands.
• Technical proficiency with frontend web technologies such as JavaScript and CSS, including the ability to build API-based proof-of-concept integrations.
• Strong communication, presentation, troubleshooting, cross-functional collaboration, and problem-solving skills.
• Must be based in the United States or Canada.

Nice to have

• Email marketing platform experience, including deliverability, segmentation, or cross-channel orchestration.
• Experience creating technical content and working with complex or undocumented product use cases.

Culture & Benefits

• Fully remote work environment.
• High-growth startup with opportunities to influence the company and grow professionally.
• Flexible paid time off.
• Paid parental leave.
• Health, dental, and vision insurance.
• Variable compensation and significant equity opportunity.