Repair Billing

Location: Tlaquepaque, Jalisco, Mexico. First shift in Mexico. Relocation is not available.

Company

hirify.global provides technology products and services, with this role supporting repair operations for the Americas.

What you will do

• Process and validate invoices for out-of-warranty and bench repair services.
• Support billing transactions, payment processing, and reconciliation activities.
• Investigate invoice discrepancies, pricing issues, billing exceptions, and customer escalations.
• Respond to customer and internal inquiries and provide invoice copies and billing documentation.
• Monitor billing queues, maintain accurate records, and ensure compliance with financial controls.
• Coordinate with repair operations, finance, service delivery teams, and service partners to resolve billing issues and improve operational efficiency.

Requirements

• Four-year or graduate degree in Supply Chain Management, Operations Management, Business Administration, or a related discipline, or equivalent experience.
• Typically 4–7 years of experience, preferably in supply chain, operations, or a related field; an advanced degree with 3–5 years of experience may also qualify.
• Knowledge of finance, enterprise resource planning, SAP applications, supply chain management, inventory management, and data analysis.
• Understanding of process improvement, continuous improvement, KPIs, procurement, purchasing, production planning, and warehousing.
• Effective communication, customer centricity, results orientation, learning agility, and digital fluency.

Nice to have

• Project Management Professional (PMP) certification.
• Certified Professional in Supply Management certification.

Culture & Benefits

• Full-time employment on the first shift in Mexico.
• Equal employment opportunity for employees and applicants.
• Work focused on customer service, operational efficiency, and cross-functional collaboration.