Product Strategy Director - Banking & Client Experience (Fintech)

Location: United States, Georgia, Atlanta

Salary: $187,270–$318,360 per year

Company

hirify.global provides financial technology solutions serving banking, payments, capital markets, and other fintech customers.

What you will do

• Act as the Voice of the Customer across the Automated Finance portfolio, including BillerIQ, Agentic Insights, GetPaid, and Treasury/Capital Markets products.
• Build customer feedback programs through advisory boards, executive councils, user groups, interviews, QBRs, and partner forums.
• Translate customer needs, implementation challenges, market opportunities, and competitive intelligence into prioritized product requirements and investment cases.
• Partner with Product Marketing on positioning, messaging, customer education, sales enablement, competitive materials, success stories, and product launches.
• Lead product adoption, client success, expansion, health metrics, adoption dashboards, and customer maturity models.
• Coordinate strategic initiatives, customer migrations, partnerships, executive communications, and stakeholder alignment across business functions.

Requirements

• Strategic product experience in capital markets, banking, and/or fintech.
• Proven experience driving customer-led product strategy, product adoption, and client retention.
• Experience prioritizing investments based on customer demand, business value, and market opportunity.
• Experience collaborating with Sales, Customer Success, and commercial teams to drive revenue retention and expansion.
• Strong understanding of SaaS, fintech, banking, payments, or capital markets business models and revenue drivers.
• Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent experience.

Culture & Benefits

• Learning and development opportunities.
• Collaborative work environment.
• Opportunities to contribute to communities.
• Competitive salary and benefits.
• Equal opportunity employment and workplace accommodations reviewed as required.