Specialist, Quality & Audit

Location: Hybrid role based in Dallas, Texas

Salary: USD 22–23.25 per hour

Company

hirify.global is a consumer technology company and family-care platform operating in more than 20 countries, connecting families and caregivers through care, payroll, benefits, and payment services.

What you will do

• Evaluate Member Review, Safety Vetting, and Appeals decisions for policy compliance, accuracy, timeliness, and clarity.
• Audit decisions across Trust and Safety workflows and track team and departmental quality.
• Use qualitative and quantitative data to identify customer insights and quality trends.
• Investigate business gaps and recommend process, workflow, and training improvements.
• Present trends and analysis to internal stakeholders and contribute to short- and long-term planning.
• Communicate quality findings confidentially and professionally.

Requirements

• Bachelor’s degree or an equivalent combination of college education and significant work experience.
• Exceptional listening, analytical, written, and verbal communication skills.
• Strong attention to detail and ability to follow precise procedures and guidelines.
• Ability to manage multiple time-sensitive projects under competing deadlines.
• Ability to meet or exceed performance metrics and use data to influence decisions.
• Commitment to confidentiality, professionalism, research, and continuous learning.

Culture & Benefits

• Collaborative environment with autonomy and opportunities to build new solutions.
• Health insurance, life insurance, and disability insurance.
• 401(k) employer matching program.
• Paid holidays and paid time off.
• Potential annual bonuses and short- and long-term incentives.